Terms of Use — Illumina

Last updated: 11 September 2026 Effective date: 11 September 2026 Language: English (primary) · Français

These Terms of Use (“Terms”) govern your access to and use of the Illumina mobile applications and the website at https://illuminaweb.app (together, the “Services”), operated by Cherub (trading as Illumina / Cherub) (“we”, “us”, or “our”), based in Cameroon.

By creating an account, purchasing a membership, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

These Terms are intended to be read with Law No. 2010/021 of 21 December 2010 governing electronic commerce in Cameroon, Law-framework No. 2011/012 of 6 May 2011 on consumer protection (including bilingual adhesion contracts), and OHADA uniform acts as they apply to our corporate form.

1. Who we are

Seller identity for electronic commerce (Law 2010/021 Art. 15 — identity, address, and telephone of the seller):

• Product: Illumina — subscription audio sermon and ministry content associated with Light World Mission / Prophet Nsame Leslie, made available under applicable licences.
• Contact: [email protected] · Support

2. The Services

Illumina provides access to audio content and related features (including membership entitlements and features such as prayer wall, where enabled). We may update or discontinue features. Catalogue content may change.

Content may include religious teaching. It is for personal spiritual and informational use and is not medical, psychological, legal, or financial advice.

Access is delivered digitally over the internet after payment is confirmed. There is no physical shipment and no delivery insurance. Access begins when payment is confirmed and entitlement is active on your account.

3. Eligibility and accounts

• You must be at least 13 or have parental/guardian consent where required.
• Provide accurate information. Keep credentials confidential.
• Available sign-in methods may include email/password, Google, and Sign in with Apple.
• For security, we may limit an account to an active device.
• Report unauthorized use to [email protected].

4. Membership and billing (web only on iOS)

4.1 Where you pay

Memberships are purchased and managed on https://illuminaweb.app. The iOS app does not offer Apple In-App Purchase and does not process membership payments.

After purchasing on the web, sign in to the mobile app with the same account to access entitled content.

4.2 Pricing

Prices, currency, plan length, and taxes are shown at checkout and can be reviewed and edited before you pay (Law 2010/021 Art. 17). Monthly and yearly membership options are shown at checkout on https://illuminaweb.app/pricing. Amounts and taxes appear there before you pay.

4.3 Auto-renewal

Card payments may auto-renew for the same plan length unless you cancel before renewal in your website account. Mobile Money renewals are handled through web checkout as offered at the time of purchase. Cancel via https://illuminaweb.app (Sign In → account / Plans) or email [email protected].

4.4 Cancellation

Manage or cancel via your account on the website https://illuminaweb.app (Sign In → account / Plans). After cancellation, you keep access until the end of the paid period already purchased.

4.5 Refunds

Refunds connected with the statutory withdrawal right are described in §5. Other refunds: Other refunds are handled case-by-case via Support ([email protected]), subject to the payment provider’s rules and applicable law. Statutory withdrawal is described in §5.

4.6 Payment processors

Web payments may be processed by providers such as Flutterwave (trial) and, where enabled, GeniusPay, Fapshi, or Tranzak. We do not store full card numbers in the iOS app.

4.7 Failed payments

We may suspend entitlements if payment fails.

4.8 Minimum duration

The minimum contract duration is the plan length you select at checkout (monthly or yearly as displayed there). No other minimum term applies beyond the plan length you select.

5. Right of withdrawal

This §5 is the pre-contract withdrawal notice required by Law 2010/021 Art. 15 and Art. 20.

You may withdraw from a website membership purchase within fifteen (15) days from the date the contract is concluded (online memberships are treated as services for this purpose). Notify us by email at [email protected] or via Support, or by any other relevant means.

If you withdraw in time, we refund sums received within fifteen (15) days of your notice of withdrawal from the service, subject to Law 2010/021 Art. 20.

How to withdraw: send your Illumina account email, the approximate purchase date, and a clear statement that you withdraw. We will confirm receipt. You may also write to our registered office at TKC, Biyem-Assi, Yaoundé, Cameroon.

Law 2010/021 Art. 22 lists limited cases where withdrawal may be unavailable. We do not treat streaming sermon memberships as an automatic waiver of the withdrawal right. Contrary waivers are void (Art. 26).

Checkout requires you to acknowledge that you have read this §5 before paying. That acknowledgement is information-and-proof, not a waiver of the statutory right.

6. Apple App Store acknowledgement

If you downloaded the iOS app from Apple:

• These Terms are between you and us, not Apple.
• Apple is not responsible for maintenance, support, or claims relating to the app or web memberships.
• Web membership purchases are between you and us, not Apple.

7. Licence to content

Audio, text, graphics, trademarks, and other materials are owned by us or our licensors. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence for personal, non-commercial use while entitled.

You must not redistribute, scrape, publicly rebroadcast, bypass paywalls, or reverse engineer the apps except as allowed by law.

8. Acceptable use and user content

Do not use the Services unlawfully, harass others, infringe IP, share accounts beyond any published household rules, or attack security.

If you post prayer-wall or other user content, you grant us a licence to host and display it to operate that feature. You are responsible for content you submit. We may remove content that violates these Terms or creates risk.

9. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We do not guarantee uninterrupted service or permanent availability of any title.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.

Our aggregate liability arising from the Services will not exceed the greater of (a) fees you paid us for Illumina membership in the 12 months before the claim, or (b) 1,200 XAF.

11. Termination

You may stop using the Services and request account deletion as described in the Privacy Policy and in-app controls. We may suspend or terminate accounts for breach, risk, or legal reasons. Survival clauses (IP, liability, governing law) continue. Statutory withdrawal under §5 is in addition to these rights.

12. Changes

We may update these Terms by posting a new version. Material pricing or auto-renewal changes will be disclosed with reasonable advance notice where required.

13. Governing law

Governed by the laws of Cameroon. Disputes: good-faith negotiation, then the competent courts of Yaoundé, Cameroon. OHADA uniform acts may apply to certain commercial matters depending on our corporate form.

14. Contact

[email protected] https://illuminaweb.app/support TKC, Biyem-Assi, Yaoundé, Cameroon +(237) 680 679 537

French-language URL hook: https://illuminaweb.app/fr/terms

15. Pre-contract information recap (Law 2010/021 Art. 15)

Before you pay on https://illuminaweb.app we provide, and you can consult at each stage of checkout:

1. Seller identity, address, and telephone (§1);
2. Steps of the transaction (choose plan → review/edit summary → acknowledgements → payment provider);
3. Nature, characteristics, and price of the membership (shown at checkout);
4. Delivery: digital access; no shipping cost or product insurance;
5. How long the displayed price remains valid: as displayed at checkout until you complete payment or leave the session;
6. Commercial guarantee / after-sales: Digital content access as described; after-sales support via [email protected] (typical response within 2 business days);
7. Payment methods: web processors such as Flutterwave and other enabled providers (for example GeniusPay, Fapshi, or Tranzak);
8. Performance: entitlement after confirmed payment; failed payment may suspend access;
9. Withdrawal possibility and period (§5);
10. How the order is confirmed (checkout summary + payment-provider confirmation);
11. Return / exchange / refund path (§5 and §4.5);
12. Telecom usage costs: ordinary network rates; we do not add a special communications surcharge;
13. Termination of open-ended or >1 year contracts: Current plans are monthly or yearly as shown at checkout; yearly plans end after one year unless renewed;
14. Minimum duration: the selected plan length (§4.8).

Checkout lets you recapitulate and modify your plan before payment (Art. 17).