Support — Illumina
Language: English (primary) · Français
Contact
Email: [email protected] Website: https://illuminaweb.app Telephone: +(237) 680 679 537 Typical response: Within 2 business days
This page is intended as the App Store Support URL: https://illuminaweb.app/support
Seller identity
| Field | Details |
|---|---|
| Legal name | Cherub (trading as Illumina / Cherub) |
| Trading names | Illumina / Cherub |
| Legal form (OHADA) | SARL in formation (Cameroon / OHADA) |
| RCCM | Not yet registered |
| Tax ID (NIU) | Not yet assigned |
| Registered office | TKC, Biyem-Assi, Yaoundé, Cameroon |
| Telephone | +(237) 680 679 537 |
| [email protected] |
Withdrawal (Law 2010/021 §5 of the Terms)
You may withdraw from a website membership within 15 days of contract conclusion by emailing [email protected] with your account email and a clear withdrawal statement. Details: Terms of Use §5.
Membership & billing
Illumina memberships are purchased and managed on the website, not through Apple In-App Purchase on iOS. Current plans (including 1,200 XAF / month and 13,200 XAF / year) are shown at https://illuminaweb.app/pricing.
- Checkout / account: https://illuminaweb.app
- Cancel / manage: https://illuminaweb.app (Sign In → account / Plans)
- Refunds: see Terms of Use
If you have a billing question, email us from the same address you use for your Illumina account.
App access
- Create or sign in at https://illuminaweb.app (email, Google, or Apple where available)
- Complete membership on the web if required
- Sign in with the same account in the Illumina mobile app
If content stays locked, tell us your account email and whether you use iPhone or Android.
Account deletion and data rights
Initiate account deletion in the Illumina app under Account / Settings (confirm when prompted). Email [email protected] is an alternate support path, not the only way to delete.
Some billing/backup records may take up to 30 days to finish processing. Details: Privacy Policy.
To access, correct, or delete personal data under Law 2024/017, email the same address.
Analytics and marketing opt-out
Analytics and Marketing are optional checkout consents. To withdraw an opt-in, email [email protected].